Terms and Conditions for Landscaping Services in Hatchend
These Terms and Conditions set out the basis on which landscaping services are provided by the company to customers in Hatchend and surrounding areas. By making a booking, confirming a quotation, or instructing the company to begin work, the customer agrees to be bound by these terms. They are intended to create a clear and fair agreement for all parties, covering service booking, payment, cancellation, liability, waste handling, and the legal framework that applies to the relationship. These terms apply to all domestic and commercial landscaping work unless otherwise agreed in writing.
For the purposes of this document, references to “we”, “us” and “our” mean the landscaping service provider, and references to “you” or “the customer” mean the person or business requesting the work. The scope of any landscaping service in Hatchend will depend on the quotation, survey, written description of works, or other agreed specification. If there is any inconsistency between these terms and a separate written agreement, the specific written agreement will usually take priority for the relevant job.
Nothing in these terms affects your statutory rights as a consumer under UK law. Where the customer is a business, different rules may apply in relation to liability, payment terms, and exclusions. Any reference to landscaping, garden services, outdoor construction, or grounds maintenance includes, where relevant, design support, planting, turfing, pruning, hedge work, hard landscaping, clearance, and similar outdoor works.
1. Booking Process
A booking for landscaping services is only confirmed once we have accepted the request and, where required, issued a written confirmation or commencement date. Enquiries alone do not create a contract. We may request photographs, site information, measurements, or access details before providing a quotation or confirming availability. In some cases, a site visit may be needed before the landscaping Hatchend service can be properly scoped and priced.
When you accept a quotation, you confirm that the information you have provided is accurate to the best of your knowledge. This includes details about access, boundaries, underground services, existing structures, waste volumes, and any restrictions that may affect the work. If the actual site conditions differ materially from the information supplied, we may revise the quotation, timetable, or method of working. Any major changes may require your written approval before we continue.
The date agreed for start of work is an estimated booking date unless expressly stated otherwise. We will use reasonable efforts to attend on the scheduled date, but weather, supply issues, labour shortages, access problems, or unforeseen events may require us to rearrange. In such cases, we will normally offer a revised date. We are not liable for reasonable delays caused by circumstances beyond our control.
2. Quotations and Scope of Work
Quotations are generally based on the information available at the time of pricing and remain valid for the period stated in the quotation, or if no period is stated, for a reasonable time. Prices may be adjusted if there are significant changes in the scope of the landscaping work, material availability, labour requirements, or site conditions. Any such adjustments will be explained before additional work is carried out.
The quotation will normally specify whether materials, labour, waste removal, plant hire, and specialist equipment are included. Unless agreed otherwise, any items not specifically listed should be treated as excluded. If you request additional works during the project, these will be charged separately at the applicable rate. A landscaping Hatchend project may involve several stages, and each stage must be understood as part of the agreed scope only if it is expressly included in the booking confirmation.
We may refuse or withdraw a quotation if the proposed works are not suitable, if the site conditions present an unacceptable risk, or if the requested service would involve unlawful activity, unsafe methods, or material that cannot be lawfully handled or disposed of. In the event that we identify a need for variation, we will communicate this as soon as reasonably possible.
3. Payments
Payment terms will be stated in the quotation or invoice. Unless otherwise agreed in writing, a deposit may be required to secure the booking, especially where materials must be ordered in advance or labour is reserved for a specific period. The remaining balance is usually due on completion of the work or within the payment period stated on the invoice. For larger landscaping services, staged payments may be requested at milestones.
All payments must be made in pounds sterling using the method agreed between the parties. If a payment is not made by the due date, we reserve the right to charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers, or at any other rate permitted by law for consumer transactions where applicable. We may also suspend or stop work until outstanding sums are settled.
Any disputed invoice element must be raised promptly and in good faith. You must pay any undisputed amount by the due date even if another part of the invoice is under review. We may retain ownership of any supplied materials until full payment has been received where lawful to do so, and we may recover costs arising from failed payments, including reasonable bank charges or recovery expenses permitted by law.
4. Variations, Extras, and Unexpected Conditions
It is common for landscaping work to reveal hidden issues such as poor drainage, buried obstructions, unstable ground, previous defective work, or unsuitable subsoil. Where such conditions are discovered, we may need to vary the original plan to complete the work safely and effectively. We will try to explain the issue and any additional cost before proceeding, but where urgent action is required to protect safety or prevent damage, we may take reasonable steps immediately.
Any request by you to alter the agreed specification after work has started may result in extra charges and an extension of time. This includes changes to materials, layout, finish, planting scheme, access requirements, or the removal of additional waste. The final invoice may therefore differ from the original quotation if the project has been expanded or altered by agreement or necessity.
Unless specifically included, we do not guarantee that existing features will remain undisturbed. For example, lawns, borders, paving, walls, fences, trees, or hidden utilities may be affected by the nature of the work. We will use reasonable care and skill, but the customer remains responsible for informing us of known risks, fragile areas, or underground installations before work begins.
5. Cancellations and Rescheduling
If you wish to cancel a confirmed booking, you must notify us as soon as possible. Where the booking involves specially ordered materials, reserved labour, or advance planning, cancellation charges may apply to cover our losses and administrative time. The amount charged will depend on the stage of the booking and the costs already incurred. Any deposit paid may be non-refundable to the extent allowed by law and by the terms of the quotation.
If you cancel with very short notice, or if we arrive on site and cannot complete the work because access is unavailable, the site is unsafe, or the customer has failed to prepare the area as agreed, we may charge a call-out fee, wasted journey fee, or part of the booked service fee where reasonable. We will not normally charge a cancellation fee where the delay or cancellation is caused by our own fault.
We may also reschedule or cancel a booking if weather, safety concerns, staff illness, supply interruptions, or other unavoidable events prevent us from working safely or lawfully. In such circumstances, we will aim to offer a new date or alternative arrangement. We are not responsible for indirect losses arising from a reasonably necessary rescheduling, provided we have acted fairly and within these terms.
6. Customer Responsibilities
You must ensure that the site is accessible on the agreed date and that any required permissions, consents, or approvals have been obtained before work starts. This may include landlord consent, leaseholder permission, management company approval, planning consent, building regulation approval, or neighbour agreements where relevant. Unless we have expressly agreed otherwise, obtaining those permissions is your responsibility.
You must also provide clear notice of any known hazards, such as hidden cables, water pipes, septic systems, fragile surfaces, nesting wildlife, protected trees, or contaminated ground. If we are instructed to work in an area that contains known risks, you should make sure those risks are identified accurately and in writing where possible. Failure to do so may affect liability and may require a revised quotation or work method.
The customer is responsible for securing pets, children, valuables, vehicles, and personal items before work begins. We are not responsible for loss or damage to items that should reasonably have been moved or protected by the customer. For larger landscaping projects, we may request that the working area is cleared in advance to allow safe and efficient completion of the job.
7. Liability and Limitation of Responsibility
We will carry out landscaping services with reasonable care and skill. If we fail to do so, and the failure is proven to be our responsibility, we may at our option re-perform the affected service, rectify the issue, or provide a reasonable refund to the extent required by law. Our liability is limited to losses that are foreseeable and directly caused by our breach, and we will not be responsible for indirect or consequential losses unless the law says otherwise.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. For consumer customers, nothing in these terms affects mandatory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or other relevant UK legislation. For business customers, any implied terms may be excluded or limited to the maximum extent permitted by law.
We are not liable for damage arising from pre-existing defects, hidden site conditions, customer instructions, third-party interference, extreme weather, subsidence, or the natural movement of materials over time. Landscaping work often involves living materials and outdoor surfaces, which can change after completion due to weather, growth, usage, or ground settlement. Unless expressly guaranteed in writing, we do not promise that a particular plant will survive indefinitely, that natural materials will remain unchanged, or that all future maintenance issues are prevented.
Where we install or supply materials, we may offer manufacturer warranties only to the extent they are available and transferable. Any guarantee we provide is subject to proper use, reasonable maintenance, and normal environmental conditions. Damage caused by misuse, neglect, overwatering, lack of care, or interference by third parties will not usually be covered. A landscaping services Hatchend arrangement does not create an obligation for us to provide ongoing maintenance unless this has been separately agreed.
We will not be liable for delay or failure to perform where the cause is outside our reasonable control. This includes severe weather, flood, fire, industrial action, road closures, supply chain disruption, power failure, or acts of public authorities. If such an event continues for a significant period, either party may discuss a fair amendment or termination of the affected booking.
Any claim regarding defective work must be notified within a reasonable time after discovery. You must allow us a reasonable opportunity to inspect and, where appropriate, remedy the issue before appointing another contractor to do so. If you do not give us that chance, any recovery of costs may be reduced or refused to the extent permitted by law.
8. Waste Removal and Waste Regulations
Where waste removal is included in the quotation, it will be handled in accordance with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any other applicable legislation. Green waste, soil, rubble, timber, packaging, and similar materials will be segregated and transported to approved facilities or otherwise dealt with lawfully. We may also use licensed waste carriers or subcontractors where appropriate.
The customer must not ask us to remove, transport, or dispose of hazardous, clinical, chemical, asbestos-containing, or illegal materials unless we have expressly agreed to do so and are legally permitted to handle them. If such materials are discovered on site, work may need to stop until the situation is assessed. Additional costs, specialist handling, or reporting obligations may apply where required by law.
Ownership of waste generally passes to us only when waste removal has been agreed as part of the service and the waste is lawfully collected for disposal or recycling. If the customer chooses to keep certain materials, or requests reuse on site, that must be agreed in advance. You remain responsible for accurate disclosure of anything likely to affect the classification or treatment of waste arising from the work.
9. Materials, Plants, and Natural Variation
Where we supply materials, plants, turf, aggregates, timber, or decorative features, minor variations in colour, texture, size, and finish are normal and do not usually amount to a defect. Natural products can vary between batches and may change appearance over time. Any samples, photographs, or descriptions are intended as a guide rather than an exact guarantee, unless we expressly state otherwise in writing.
Plants are living materials and may suffer seasonal stress, weather impact, or delayed establishment after planting. Unless a separate plant guarantee is expressly agreed, we do not promise that all plants will survive in all conditions. The success of planting may depend on watering, aftercare, soil quality, sunlight, drainage, pests, and future weather. Proper maintenance after completion is often essential.
If you supply your own materials, you are responsible for their suitability, quality, and compliance with any relevant standards. We may refuse to install materials that appear unsafe, defective, or unsuitable for the intended use. We accept no responsibility for faults caused by customer-supplied items unless the fault was caused by our clear negligence in handling or installation.
10. Complaints and Rectification
If you believe there is a problem with the landscaping work, you should notify us promptly and provide a clear description of the issue. We may request photographs or a site inspection before taking any action. Our aim is to deal with concerns fairly and in a practical manner, and where we are responsible, we may choose to repair, replace, or adjust the affected part of the service.
Complaints do not entitle the customer to withhold payment for completed, undisputed work except where the law permits. Any proposed remedy will be assessed in light of the nature of the issue, the agreed specification, and the extent of any actual breach. We do not accept liability for dissatisfaction that arises from a change of mind, inconsistent expectations, or matters outside the agreed scope.
11. Governing Law
These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
Landscaping Hatchend services are delivered on the basis of mutual clarity, fair dealing, and lawful practice. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to support transparent working arrangements for garden, outdoor, and landscaping services in Hatchend while remaining consistent with UK legal standards.
